Job Description

Job description:

Qualifications:

• High school diploma or GED
• 2 years experience in the spa, guest services, or related professional area

Responsibilities:

• The position has responsibility for supervising and coordinating activities of employees delivering spa services, including salon, skin care, program coordination, reservations, reception desk, massage, and locker room areas
• The position focuses on ensuring guest and employee satisfaction and achieving the operating budget
• Supporting Management of Spa Operations and Budgets
• Assumes the responsibilities of the Spa Director in his/her absence
• Ensures all employees have the proper supplies, equipment, and uniforms
• Comprehends budgets, operating statements, and payroll progress reports as needed to assist in the financial management of the department
• Manages supplies and equipment inventories within budget
• Maintains cleanliness of spa and related areas and equipment
• Understand the impact of the department’s operations on the overall property financial goals and objectives and manage to achieve or exceed budgeted goals
• Ensuring and Delivering Exceptional Customer Service
• Sets a positive example for guest relations
• Interacts with guests to obtain feedback on product quality and service levels
• Handles guest problems and complaints
• Empowers employees to provide excellent customer service
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement
• Strives to improve service performance
• Conducting Human Resources Activities
• Solicits employee feedback, utilizing an “open door” policy and reviewing employee satisfaction results to identify and address employee problems or concerns
• Ensures employees understand expectations and parameters
• Bring issues to the attention of the department manager and Human Resources as necessary
• Observe service behaviors of employees and provide feedback to individuals
• Participates in employee progressive discipline procedures
• Participates in an ongoing employee recognition program
• Review comment cards and guest satisfaction results with employees
• Supports a Spa orientation program for employees to receive the appropriate new hire training to successfully perform their job
• Supervises ongoing training initiatives and conducts training when appropriate
• Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team
• Celebrates successes and publicly recognizes the contributions of team members
• Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs), and support the Peer Review Process
• Assists the Spa Director in managing the day-to-day operations of the spa as necessary

As owner/ operator franchise company we believe that our staff is what sets us apart from others. With a proven track record, we strive to provide opportunities to create long-term gravity with a continued focus on developing team members. The staff culture is our highest priority and reflects on the service we provide to our guests. As a team, our mission is to continuously move the bar up to be the best. 

E.O.E.

Benefits:

• Paid time off
• Dental Insurance
• 401(k)
• Vision insurance

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