Senior Computer Network Support Specialist Job at Martek Global Services Inc., Patterson, CA

dWh2M0l5YU1pK1MxenFPbElQdG1aWkxn
  • Martek Global Services Inc.
  • Patterson, CA

Job Description

Martek Global Services, Inc . (“Martek”) has been awarded several long-term Federal contract to provide a wide range of IT talent.  Our team is seeking  a Senior Computer Network Support Specialist to  join our team supporting the Department of Defense (DoD) with High Performance Computing (HPC) Moderation Program and Army Corps of Engineers, Engineer Research and Development Center (ERDC) DoD Supercomputing Resource Center (DSRC) with the required education and experiences outlined below.

This position is located at Wright-Patterson AFB, Dayton, OH

As a Senior Computer User Support Specialist, you will provide support as a liaison between Users and the System Administrators. This support person will actively troubleshoot user tickets on the systems as well as read and compile software, learn complex dependencies, and provide workarounds. Additionally, you will answer questions or resolve computer problems for clients in person, or via telephone or electronically and may provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems. You will apply fundamental concepts, processes, practices, and procedures on technical assignments. Also, you will perform work that requires practical experience and training. Work is performed under supervision.
Responsibilities Include:

  • ​ Handling a constant stream of questions regarding user scripts, modules, and general configuration or architecture to run jobs successfully.
  • Understanding requirements in traversing user codes and manipulating environments and command flags to troubleshoot.
  • Providing timely and accurate response to HPC user questions and problem tickets; including a documented follow-up process to ensure problems are resolved.
  • Receiving and managing all communications and computer system trouble reports.
  • Performing appropriate in-processing and out-processing of all HPC users, including processing requests for information services, granting necessary computer access, revoking computer access and recovering authentication tokens/devices used for computer access.
  • Performing account administration and HPC user assistance.
  • Facilitating and monitoring customer account creation, ensuring that new HPC users have timely system access and that users understand the HPCMP procedures for account and project creation.
  • Managing HPC user requests and capturing resolutions to customer issues. Providing HPC user assistance, and support for Commercial off-the-shelf (COTS), Government off-the-shelf (GOTS), and open-source applications within the domain expertise of the Help Desk (other higher-level assistance is obtained from sources outside the Help Desk).
  • Support for classified environments and systems are handled locally.
  • The contractor shall determine how to properly manage any communications and information flow between the enterprise Help Desk and the local support.
  • Support for deployed HPC systems, cloud services, or customer-funded systems shall be determined as the requirements are developed through Special Projects
  • Support operational strategies aligned within your program and initiatives that optimize processes, enhance productivity, and ensure quality across all program functions.
  • Ensure 100% of planned hours are worked and recorded. 
  • Identify and forward to your leadership any opportunities that could lead to growth within your work area
  • Participate in growth efforts as requested
  • Ensure all contractual deliverables are met/exceeded to the customer's satisfaction.
  • Completes personal PDP and attend Staff Meeting and Storytime (with camera on)
  • Execute all contract requirements as assigned in accordance with the contract specific LCAT and requirements
  • Performs other related duties as assigned.

Educational Requirements

  • Bachelor’s in computer science field and 4 years of relevant experience or a High School Diploma with 8 years of relevant experience.

Additional Required Knowledge and Skills

  • DoD 8570 Certification CompTIA Security + or equivalent
  • Demonstrated integrity and accountability
  • Focused on the mission of support our nation’s warfighters
  • Passion for transformative results
  • Courageous decision maker
  • Transparent work and communication style
  • Desire to learn and grow
  • Experience with HPC (High Performance Computing)
  • Linux+ or equivalent certification (RHEL certs)
  • Working knowledge of compiling software
  • Working knowledge of parallelization/parallel programming and its
  • toolsets (MPI, OpenMP, etc.)
  • Familiarity with scripting or multiple programming languages (Python, Bash, Perl)

Job Tags

Full time, Contract work, For contractors, Local area,

Similar Jobs

GO2 Delivery

Independent Contract Courier/Driver - Hampton Roads Area Job at GO2 Delivery

 ...Description Visit our website to learn more about us! GO2 Delivery hasimmediate opportunities fordependable andprofessional Independent Contract Couriers to complete deliveries throughout the Hampton Roads area. Apply without a resume! Based on our history, our clients... 

SHF, LLC

Relationship Manager- FinTech Job at SHF, LLC

 ...Job Title: Relationship Manager- FinTech Location: Golden, Colorado Company: Safe Harbor financial We are seeking a dedicated and experienced Relationship Manager to join our team. The Relationship Manager will be responsible for managing and developing relationships... 

PacifiCorp

Journeyman Lineman - Local 127 ($15,000 - Sign-on Bonus - Rawlins, WY) - #112158 Job at PacifiCorp

 ...sustain our commitment to a culture of customer service excellence, environmental sustainability and diversity, equity and inclusion. This...  ...origin, ancestry, citizenship status (except as required by law), gender (including gender identity and expression), sex (... 

BayMark Health Services

Per Diem- Psychiatric APRN Job at BayMark Health Services

 ...Per Diem Nurse Practitioner Granite Recovery is committed to helping people achieve lasting sobriety through comprehensive care and compassionate support. Founded by and staffed with individuals in recovery themselves, we treat residents with the respect and dignity... 

Headhunter Insider

Freight Broker Job at Headhunter Insider

 ...Join one of our clients in a Freight Sales role, in a very progressive and growth oriented role that is essential to building the freight...  ...building and growing a division. REQUIREMENTS: ~ Sales experience within the Freight Brokerage space ~3PL / 3rd Party...