Remote Customer Service Representative (Email/Chat) Job at Elite Match Careers(Talent Pairing), Pepperell, MA

dUJYMktTYVBoK3l3eEtpa0l2bHVZSlB2S0E9PQ==
  • Elite Match Careers(Talent Pairing)
  • Pepperell, MA

Job Description

This is a remote position.

We are seeking a highly motivated and detail-oriented Remote Customer Service Representative specializing in email and chat support. In this role, you will interact with customers to recommend products, resolve inquiries, and process orders efficiently while maintaining a high standard of service and professionalism. The role requires handling a high volume of inquiries, adhering to quality assurance procedures, and working collaboratively with team members to ensure exceptional customer experiences.

Responsibilities:

  • Provide excellent online customer service via email and chat, ensuring timely and professional responses.
  • Resolve customer inquiries, recommend suitable products, and process orders with attention to detail.
  • Maintain high accuracy and consistency in communications to enhance customer satisfaction.
  • Learn and utilize company software to access listings, customer information, and product data.
  • Contribute to a collaborative team environment while handling repetitive and high-volume tasks.


Requirements

Requirements:

  • High school diploma or GED, with 2-3 years of customer service experience in a high-volume environment, or an equivalent combination of education and experience.
  • Strong typing, spelling, and grammar skills.
  • Proficient in computer use, including navigating the internet.
  • ASE certification and prior experience in parts counter service or mechanics are a plus but not required.


Benefits

Benefits:

  • Fully remote work opportunity with a supportive and collaborative team.
  • $1,500 sign-on bonus.
  • Casual work environment and company culture that values innovation and teamwork.
  • Opportunity to contribute to a growing company passionate about empowering customers to perform their auto repairs.
  • Access to global social recognition programs and rewards for outstanding contributions.

Shift Details:

  • Work four weekdays from 11:30 AM to 8:00 PM (EST).
  • Every Saturday shift from 8:30 AM to 4:30 PM (EST).


Job Tags

Full time, Casual work, Remote job, Relocation bonus, Shift work, Saturday, Weekday work,

Similar Jobs

Vantage Aging

Food Production Worker Job at Vantage Aging

MEALS ON WHEELS OF NORTHEAST OHIO Is hiring right now to ensure that we can continue help the seniors we serve by ensuring that no one is left isolated or hungry. Meals on Wheels offers full-time work (no evenings or weekends), competitive wages, medical, dental...

Cregger Company

Administrative Assistant - Showroom Sales Job at Cregger Company

 ...awards, and wellness program that includes a gym reimbursement ~ Uniform reimbursements for Warehouse and Driver positions, and a clothing allowance for exclusive, Rampart-branded clothing each year ~ Employee Assistance Program (EAP) Responsibilities & Duties:... 

ClearpointCo.

Motion Graphics Designer Job at ClearpointCo.

 ...Title: Motion Graphics Designer Client: Energy, Oil & Gas Location: Houston, Texas (Energy Corridor) Type: Direct-Hire Rate: $90,000-100,000 DOE Summary:Our client within the Energy, Oil & Gas industry is searching for a Motion Graphics Designer . This... 

Necnic Group, LLC

Hematology/Oncology Job at Necnic Group, LLC

(Physician/MD qualifications required) Hematology and Oncology - Hematology| Oncology Physician Opportunity Northwest Indiana Seeking a Board Certified|Board Eligible Hematology|Oncology physician to join a multi-disciplinary cancer center in Northwest Indiana. This... 

MTSS

Phlebotomy - Phlebotomist II - 1st Shift Job at MTSS

 ...work independently with minimal onsite supervision. Excellent phlebotomy skills to include pediatric and geriatric. Flexible and available...  ...accelerate and embrace change; and knowledge of our business. Training locations may vary based on trainer availability. Required...