Job Description

About The Position

Guesty is the all-in-one platform for hospitality businesses to automate and optimize every aspect of their operations. With purpose-built technology, industry-wide expertise, and an R&D team of 200+ engineers, Guesty ensures that hospitality businesses can streamline and achieve growth while delivering the best value to guests. With a complete suite of features and 150+ industry partners, including major booking OTAs like Airbnb, Vrbo, Booking.com, Tripadvisor, Expedia, Hopper, Google Travel, and many more, Guesty is transforming the hospitality industry with innovative solutions.

Today, Guesty has 15 offices and 700+ team members across the globe.

Join Our Growing Team as an Operations Manager in NYC! 

At Guesty, we’re on a mission to build cutting-edge SaaS solutions that empower hospitality professionals worldwide. As our US Operations Manager, you’ll be at the heart of our New York HQ, making sure our fast-growing team thrives in a well-oiled, supportive, and energizing work environment.

This dynamic role offers a unique blend of office management, operations, IT support, and employee experience. You’ll be the go-to person for creating a smooth and seamless day-to-day office experience while serving as the “boots on the ground” to support our global IT team.

If you’re a proactive problem-solver, a natural multitasker with a can-do attitude, and someone who thrives in people-first environments, this role is for you. 

Responsibilities

Office & Operations Excellence:

• Oversee daily office operations: supplies, deliveries, vendor coordination, maintenance, and more.
• Manage our NYC company storage unit, ensuring smooth shipping/collection of IT equipment, SWAG, and other merchandise.
• Plan and implement annual office & IT operational plans in collaboration with global teams.
• Be the face of onboarding and offboarding, ensuring every new hire has a flawless experience and returning equipment is handled seamlessly.
• Provide administrative support to local executives, assisting with meeting logistics, office needs, and ad-hoc requests.

Employee Experience:

• Partner with HR on initiatives to create a positive and engaging employee experience.
• Coordinate team meals, swag deliveries, and assist with travel arrangements for our US employees when needed.
• Own benefit platforms to ensure smooth operations for employee perks and meals.

Vendor & Budget Management:

• Source and manage relationships with local vendors and suppliers.
• Track invoices and purchase orders to ensure budget compliance and timely deliveries.

IT First Response & Support: Advantage

• Act as the first line of IT support for our US team: basic hardware troubleshooting, software installation, password resets, and collaborating with our remote IT experts.
• Manage IT equipment purchases and maintain inventory.

Requirements

• Full-time, on-site availability at our NYC office is required.
• 2+ years in office administration, operations, or a similar role—bonus points for experience in a high-growth tech company.
• Native English proficiency
• A natural love for organization, problem-solving, and multitasking.
• Tech-savviness: basic IT troubleshooting (software installation, hardware setup, etc.), with a willingness to learn and grow.
• Proficiency in Google Workspace tools.
• A service-oriented mindset with a smile—you’re the ultimate people person!
• A “roll up your sleeves” attitude—you don’t mind jumping into the details to get things done.

_______________________________

Compensation: 85-100k OTE

*Exact compensation may vary based on skills, experience, and location.*

- Benefits and Perks

Employees also receive access to the following benefits:

• Health, dental, vision, life, and disability insurance 
• 401(k) Retirement Savings Plan & Employer Match
• Paid time off
• All new employees receive a comprehensive virtual onboarding experience.
• Professional development opportunities

Guesty is proud to be an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants regardless of race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law.

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