Job Description

Chinese Mutual Aid Association (CMAA) is a community-based 501(c)3 nonprofit organization dedicated to supporting Chicagoland's diverse immigrant and refugee communities. Established in 1981, CMAA is a cornerstone of the Asia on Argyle corridor of the Uptown Neighborhood of Chicago with a satellite office in Elgin, IL, providing programs to serve our community across generations. We offer after-school, summer camp, and mentoring programs for young people. For adults, we provide case management and social services, education including English as a Second Language (ESL) classes, job preparation and placement services, and immigration and citizenship case assistance. We connect older adults to in-home care support and community enrichment through our Golden Age Club. Finally, we support entrepreneurs and small businesses as the only AAPI-led Small Business Development Center in Illinois.

Job Description

CMAA is looking for a mission-driven and detail-oriented Social Services Manager, who reports directly to the Executive Director. This individual will supervise the department's daily activities and ensure that staff provide services to assist immigrants and low-income families in navigating various social services.

The Manager's objectives include ensuring policies are followed and putting processes in place for a growing team to operate more effectively. The Manager also manages employees and workflow to help ensure they can work effectively and efficiently to maintain a target level of productivity.

Essential Functions & Responsibilities

• Oversee employees' work, provide regular supervision and support, and evaluate their performance
• Develop and implement specific annual departmental goals and objectives
• Develop strategic plans for the department and design programs
• Supervise program activities to ensure compliance with all service contract requirements, including the submission of accurate and timely program and financial reports to funding agencies
• Perform regular needs assessments to evaluate program effectiveness and ensure services meet client and community needs
• Make personnel recommendations regarding staffing decisions
• Compile monthly centralized metrics and Key Performance Indicators (KPI) reports
• Attend monthly agency-wide Directors and Managers meetings for program implementations and updates
• Proactively review and maintain program budget
• Other duties as assigned

• B.A. Degree required: A Master's degree a plus but not required
• Two (2) years experience in program administration and development of social services
• Bilingual (Chinese/English) skills preferred
• Experience with immigrant and refugee community/clientele and Asian culture preferred
• Experience working with Microsoft, Google Suite, and Salesforce
• Excellent communication, organization, and writing skills required

Work Environment

• This job operates in a clerical, office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
• The position is based in the Uptown neighborhood in Chicago but is required to spend one day a week in the Elgin office. Reliable transportation or access to public transportation for travel is required.

Physical Demands

This is a largely sedentary role; however, some filing is required. This could require the ability to lift files, open filing cabinets and bending or standing on a stool as necessary.

Perks

• Health benefits
• Opportunities for growth and to give back to communities
• Fun, high-energy culture
• Flexible hours, based on individual schedule
• Relaxed dress code
• Access to an exceptional leadership team

To apply, please include your resume and cover letter.

Chinese Mutual Aid Association provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

PM22

Compensation details: 62000-62000 Yearly Salary

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