MANAGER, CLINICAL OPERATIONS
Upward Health is an in-home, multidisciplinary medical group providing 24/7 whole-person care. Our clinical team treats physical, behavioral, and social health needs when and where a patient needs help. Everyone on our team from our doctors, nurses, and Care Specialists to our HR, Technology, and Business Services staff are driven by a desire to improve the lives of our patients. We are able to treat a wide range of needs – everything from addressing poorly controlled blood sugar to combatting anxiety to accessing medically tailored meals – because we know that health requires care for the whole person. It’s no wonder 98% of patients report being fully satisfied with Upward Health!
WHY IS THIS ROLE CRITICAL?
The Manager, Clinical Operations is responsible for leading multidisciplinary teams and supporting one or more clients that provide community care in the home to high-risk, high-need patients. This role is responsible for the day-to-day management and leadership of one or multiple Care Team(s) and reports to the Regional Director of Clinical Operations. The Manager, Clinical Services participates in the hiring and onboarding of new clinical and non-clinical staff, and the continued professional development of all direct reports. This position ensures all Care Team members understand and adhere to established clinical protocols and processes. This position works with internal and external partners, local leadership, and centralized operational teams to deliver efficient, clinically compliant processes that result in a positive patient and provider experience. It is important this individual has experience working in a high-pressure environment, is familiar with triaging patients, care planning and transitions of care, and is highly driven by our mission of bringing excellent healthcare home to our patients. The ideal candidate must be flexible and willing to work in an early-stage company delivering an innovative clinical model and program where the scope of services and protocols will evolve. This will be a dynamic environment that requires flexibility, dedication, and commitment to improve care for underserved and highest risk populations.
KEY RESPONSIBILITIES:
KNOWLEDGE, SKILLS & ABILITIES:
QUALIFICATIONS:
Upward Health is proud to be an equal opportunity/affirmative action employer. We are committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce.
This job description is a general outline of duties performed and is not to be misconstrued as encompassing all duties performed within the position.
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