Job Description

JOB DESCRIPTION

Title: IT Specialist

Department: IT & Security

Reports to: Helpdesk Manager, Director of IT

Job Summary:

We’re looking for an energetic and outgoing “Mac Genius” to join our IT Support team. Our ideal candidate will have 3 years of experience in their current role supporting a fast paced, predominantly Mac and MacOS environment. Experience supporting and troubleshooting Google Suite/Workspace, Zoom, Salesforce, SSO clients, and some experience scripting is a plus.

This is an onsite position with working hours from 9:00 AM to 5:00 PM Mon-Thurs and 9:00 AM to 3:00 PM on Fridays.

Duties/Responsibilities:

• Build and maintain positive relationships with the Wesley team by providing support via tickets, in person, Slack, and Zoom calls

• Assist with inventory activities as required weekly and monthly

• Build, image and deployment of computers

• A llocating, maintaining, and troubleshooting of IT equipment

• Handling support requests and procedures across the network

• Assisting in training new hires

Required Skills/Abilities:

• Effective communication skills, both written and verbal

• Exemplary customer service skills

• Able to adapt to a fast paced and rapidly changing environment

• Live within 50 miles of Cool Springs and have reliable transportation

Education and Experience:

• 3+ years experience with MacOS devices

• 3+ years experience administering and supporting Google Workspace, Slack, Zoom, RingDNA, and Salesforce

• Excellent detail orientation and communication skills; able to explain tech to non-tech people

• Excellent analytical and problem-solving skills

• Strong technical aptitude

• Ability to work, prioritize and make decisions independently in a fast-paced environment

• CompTIA Network+ or CompTIA Security+ certified

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