Job Description

The TSUBAKI name is synonymous with excellence in quality, dependability and customer service. As a part of a vast, international network of corporate and industrial resources, Tsubaki offers its customers the finest state-of-the-art products available in the world and we strive to be the Best Value supplier in the industry. Ballantine, Inc. (a division of U.S. Tsubaki Power Transmission, LLC), located in Anoka, MN, is a leading distributor and manufacturer of ground-engaging products for the construction industry.

Essential Duties and Responsibilities: The essential duties and responsibilities of this job are included but not limited to this job description – other tasks may be assigned and expected to be performed.

• Answer phone calls, emails and send requests to customers relating to quotes, pricing, product availability, order status changes, shipment tracking, returns, and product questions
• Ensure customer orders are entered in a timely manner
• Educate dealers on our product offerings, the product features, and benefits
• Develop technical and application knowledge of Ballantine products
• Make outbound phone calls daily to prospects and existing customers to generate business
• Identify and recommend product to customers and dealers based on their needs
• Monitor backorders and proactively communicate change with customers

• Excellent PC and internet skills, including experience using Microsoft Office
• Excellent written and verbal communication skills
• Aftermarket Parts experience preferred but not required
• 3+ year of Customer Service experience
• Strong mechanical aptitude

U.S. Tsubaki offers a competitive compensation package, including health benefits effective on date of hire, generous 401(k) match and profit sharing, education reimbursement, and annual bonus potential.

Tsubaki is an Equal Opportunity Employer - Minorities/Females/Veterans/Disability

PM21

PI7d027947f162-30492-35188533

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