Job Description

Job Category: Contact Center

Requisition Number: CONTA001720

West Bend, WI 53095, USA

Job Details

Description

Stop feeling the Sunday night scaries and start loving Monday again.

Could you love your job if the company you work for had a culture that was more supportive, positive, and nurturing?

Would awesome teammates and inspiring leadership make you want to jump up out of bed and start your work day?

Now that we have your attention, read on.

Are you ready for a career you can BELIEVE in?

• Do you have a strong belief in the 2nd Amendment?
• Do you support the natural-born right to armed self-defense?
• Do you believe in the mission of the U.S. Concealed Carry Association (USCCA)?

Delta Defense, LLC is the private company that provides Marketing, Operations and Customer Service for the USCCA.

The USCCA helps responsible Americans avoid danger, save lives, and keep their families safe. Learn more about the USCCA at

• Elevate your career with us and reap the rewards of your success!
• Starting salary $18.27 - $20.00/hour+, based on experience
• Shift premium available based on days and hours worked
• Eligible for monthly incentives and annual company bonus
• 23 Days of Personal Time Off, 8 Company Holidays, plus paid day of Volunteer Service annually
• Workplace Flexibility - Headquarters, Remote Work-from-Home, and Hybrid options.
• Personal Protection, Fitness, and Home Office Reimbursement Program ($500 Annually)
• Robust Insurance Coverage Options: Medical, Dental, Vision, HSA, FSA, Life, STD, LTD, & Pet Insurance
• Complimentary USCCA Elite Membership & Store Discounts

** Please watch your email for next steps after submitting your application. You will be asked to take online assessments in order to complete the application process. We look forward to your application. **

Essential Duties & Responsibilities:

• Field customer, member, and prospect contacts through our digital and voice platforms to troubleshoot and resolve issues that strengthen member relationships.
• Skip the script and respond to customer inquiries with knowledgeable, respectful, and well thought out answers.
• Deepen and retain member relationships through engaging conversations.
• Maintain up-to-date knowledge of our products, services, and promotions.
• Operate with a “find needs, fill needs” mindset. Provide solutions, offers, and information to match customer needs for product and membership solutions.
• Sell new memberships and USCCA products that meet the needs of the customer through a “find needs, fill needs” mindset.
• Handle and resolve customer, member, and prospect concerns with empathy and attention to detail.
• Follow up with as needed to ensure the best possible service experience.
• Save/retain members who are contemplating non-renewal of their membership.
• Meet or exceed established targets and key performance indicators for advisor efficiency, sales, retention, and voice of the customer objectives.
• Collaborate with your team members and help one another learn and grow.
• Maintain alignment with the Core Values of Delta Defense and Mission of the USCCA in all interactions.

Required Skills/Experience:

• High School diploma or equivalent required. Associate’s degree or higher preferred.
• Prior work history in a customer service or sales role. Experience in fielding customer concerns in an omni channel environment is a plus.
• Required to pass and maintain Producer Property and Casualty License. Paid Training is provided for all hires.
• Excellent interpersonal skills; strong written and verbal communication abilities. Able to quickly establish rapport with people.
• Demonstrated ability to employ patience, empathy and strong listening skills while ensuring customer needs are fulfilled in a timely and satisfactory manner.
• Computer fluency; working knowledge of software applications and advanced internet functions.
• Passionate about delighting customers and communicating with them through conversation.
• Able to work equally as well in a team environment, in-office or remotely.
• Self-defense knowledge and training, familiarity with firearms is preferred, but not necessary.
• Demonstrates the Core Values of Delta Defense, LLC.

We provide 8 weeks of PAID training for this role, so you will be knowledgeable and confident when engaging with our members. Training includes new employee on-boarding, product and systems training, sales and service training and preparation for earning your Producer Property and Casualty License.

** Must be able to complete Full Time PAID Training (Monday-Friday) for the first 8 weeks upon hire. ** Training is virtual for remote employees.

Hiring for Full Time positions only. Afternoon and evening shifts available. This position can be performed in our beautiful headquarters in West Bend, WI, hybrid schedule or remotely.

Currently hiring from the following states: AL, AR, AZ, CO, GA, IA, ID, IN, KS, LA, MA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NM, NV, OH, OK, OR, PA, RI, SC, TN, TX, UT, VA, WI, and WV.

Why YOU should Work at Delta Defense!

• We are a fun, fast-paced, and rewarding place to work and grow!
• Nationally recognized in 2023 and 2024 as a Newsweek Top 100 America’s Most Loved Workplace.
• Top Workplaces USA award in 2022!
• Named on Inc. 5000 “Fastest Growing Private Companies” list 13 years in a row!
• Milwaukee Journal Sentinel “Top Workplace” award 7 years in a row!
• Milwaukee Business Journal “Best Place to Work” award 6 years in a row!

Benefits information can be reviewed at:

Anticipated application close date: January 15, 2025

If you are a Colorado resident, please email us at recruiting@uscca.com to receive complete benefits information. Please include the job title in the subject line of the email.

PM19

LI#-Remote

November 26, 2024

PIf7211a1ee4dd-30492-36136192

Job Tags

Holiday work, Full time, Work from home, Home office, Currently hiring, Shift work, Night shift, Sunday, Afternoon shift, Monday to Friday,

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