Guest Service Agent (PT) - Hilton Logan Airport Job at Hilton Boston Logan Airport, East Boston, MA

dmgvMEpTK0tqT3ExeTZTcklmeHZaNURoS0E9PQ==
  • Hilton Boston Logan Airport
  • East Boston, MA

Job Description

About the Job:

A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

What will I be doing?

As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

  • Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
  • Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
  • Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
  • Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
  • Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
  • Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
  • Receive, input, retrieve and relay messages to guests

Qualifications: 

What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

  • Hospitality - We're passionate about delivering exceptional guest experiences.
  • Integrity - We do the right thing, all the time.
  • Leadership - We're leaders in our industry and in our communities.
  • Teamwork - We're team players in everything we do.
  • Ownership - We're the owners of our actions and decisions.
  • Now - We operate with a sense of urgency and discipline


In addition, we look for the demonstration of the following key attributes:

  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability


What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!


About Hilton Boston Logan Airport

The possibilities are endless with a career at Hilton, the #1 Hospitality Company ranked by Great Place to Work. Come for the job, thrive in your career, and enjoy the journey of Making the Stay.
As a global hospitality company with 19 world-class brands in 119 countries and territories, comprising more than 7,000 properties with one million rooms, we know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical.
A covered walkway directly connects us to Boston Logan Airport terminals A and E, and our free 24-hour shuttle covers all terminals, the subway, water taxi, and car rentals. Downtown Boston is four miles away, and Fenway Park is seven miles from our hotel. We have an indoor pool, 24-hour fitness center, and park-and-fly options.

About Hilton Boston Logan Airport:

The possibilities are endless with a career at Hilton, the #1 Hospitality Company ranked by Great Place to Work. Come for the job, thrive in your career, and enjoy the journey of Making the Stay. As a global hospitality company with 19 world-class brands in 119 countries and territories, comprising more than 7,000 properties with one million rooms, we know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical. A covered walkway directly connects us to Boston Logan Airport terminals A and E, and our free 24-hour shuttle covers all terminals, the subway, water taxi, and car rentals. Downtown Boston is four miles away, and Fenway Park is seven miles from our hotel. We have an indoor pool, 24-hour fitness center, and park-and-fly options.

Job Tags

Part time, Local area,

Similar Jobs

Gpac

Trust Officer Job at Gpac

Trust Officer This role is for a banking professional to service trusts and investments. This is a relationship-based role, where customers can span generations. This role can service private and corporate trust accounts. Trust Officer Qualifications:* Bachelor's... 

Southeastern Integrated Care LLC

Team Lead - CST, LCSW, LCSWA, LMHC- New Hanover/Brunswick Job at Southeastern Integrated Care LLC

Summary: The Team Leader is responsible for the supervision and management of team operations and staffing. Team Leader ensures that services are provided to the members served to meet the clinical needs of each recipient through direct and indirect interventions....

PROTOCOOL Cooling Solutions

HVAC Maintenance Professional Job at PROTOCOOL Cooling Solutions

Are You An HVAC Maintenance Professional Who Wants To Work For A Thriving Company Where You Can Grow, Be Recognized, And Be Rewarded For Your Work?Stop Working At A Job That You Hate. Work With Friends In An Environment That Rewards You For Your Hard Work And Provides... 

NorthPoint Search Group

Financial Analyst - FP&A - Entry Level Job at NorthPoint Search Group

 ...Financial Analyst - FP&A - Entry Level Highly visible and broad functioning role that will assist with critical functions of business planning and reforecasting, valuations, and internal reporting processes. This role will be responsible for gathering information from... 

K.A. Recruiting, Inc.

Certified or Registered Respiratory Therapist - CRT or RRt Job at K.A. Recruiting, Inc.

RESPIRATORY THERAPIST NEEDED IN SOUTHERN ALABAMA full time, permanent position extremely competitive pay excellent benefits can be certified or registered low cost of living area warm weather year round easy access to gulf coast DON"T WAIT! Click apply, email your...