Job Description

About the Company: Founded in 1983, AKAM provides unparalleled knowledge, industry-leading technology, cost-saving initiatives, and the best customer service in the industry to every condominium, cooperative, homeowners association, and investment property we service. From comprehensive financial oversight to operations management, compliance administration, and violation removal, we maximize operational efficiency and value for our clients. Our core values include Innovation, Collaboration, Elevation, Accountability & Hospitality.

What we offer : AKAM is proud to be Great Place to Work-Certified™. Learn more about our company by visiting akam.com. Our benefits include healthcare, dental and vision options, paid time off and paid holidays.

Front Desk /Monday to Friday 11pm to 7am (overnight)

Position Overview: We are seeking a professional and customer service-oriented Front Desk Associate to join our team at a 44-story, 386-unit luxury condominium. As the first point of contact for residents and guests, you will provide exceptional service, maintain security, and ensure smooth daily operations at the front desk.

Responsibilities include, but are not limited to:

• Answer multi-line phone in a pleasant manner and direct calls to appropriate staff members.
• Greet and announce visitors in a professional and courteous manner.
• Maintains a safe and clean reception area and conference rooms.
• Handle inquiries from clients and tenants.
• Work on special projects as assigned.
• Must be computer literate.
• Must be able to walk premises and stand for extended periods.
• Must be able to lift up to 50 pounds.
• Must be reliable and punctual.
• Must be flexible to cover other shifts as needed.

Qualifications:

• Administrative experience
• Customer Service
• Bilingual English-Spanish
• Effective written and verbal skills
• Microsoft Office experience
• Strong communication skills
• Organizational abilities
• Data entry skills

Requirements:

• HS Diploma is required
• Ability to stand for extended periods and perform light lifting (packages, mail, etc.)
• Comfortable working in a high-rise setting with frequent interaction with residents and guests
• Proficient with Microsoft MS programs; Word, Outlook, and Excel
• Strong verbal communication skills
• Must have strong time management skills and be able to work well in a fast-paced environment
• Must be able to lift to 30 lbs
• Bilingual a plus

Benefits: May vary between properties and pre-approved by the Board of Directors

• Medical Insurance
• Dental Insurance
• Vision Insurance
• 401K Matching Program
• 10 Paid Holidays
• 17 PTO Days
• Birthday off
• Advancement Opportunity
• And more…

Schedule: Monday to Friday 11pm to 7am (overnight)

AKAM is committed to maintaining a diverse workforce and an inclusive work environment. AKAM is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants are encouraged to apply and will be considered for employment without regard for any characteristic protected by applicable law.

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