Miter is a leading HCM (Human Capital Management) platform designed for the $2 trillion construction industry. Miter simplifies construction workforce management, payroll, HR, and expense management, enabling contractors of all sizes to focus on growing their businesses. Miter is growing rapidly and backed by leading venture capital firms including Bessemer and Coatue.
As a Customer Support Specialist or Lead, you will play a critical role in ensuring that our customer-facing operations run smoothly and our customers receive accurate, timely, and reliable support.
Manage customer support inquiries via multiple channels, including phone, email, chat, and social media, ensuring timely and efficient resolution of issues.
Collaborate closely with the sales, product development, and engineering teams to address customer feedback, product bugs, and feature requests.
Maintain and update the knowledge base, including troubleshooting guides, FAQs, and other support documentation.
Establish and maintain strong relationships with customers, consistently delivering exceptional service to promote loyalty and retention.
Stay current with industry trends and best practices in customer support, incorporating new approach to continually enhance our service offering.
Exceptional communication skills, both written and verbal, with the ability to interact professionally and empathetically with customers.
Strong problem-solving skills, with the ability to analyze complex issues and identify appropriate solutions.
Ability to work well under pressure, manage competing priorities, and adapt quickly to changes in a fast-paced environment.
Experience in the construction, payroll, benefits, or software industries is a plus!
Competitive salary and benefits package
Opportunities for professional growth and development
A supportive, inclusive, and collaborative work environment
Flexible work arrangements and remote work options
A chance to make a meaningful impact in the construction industry.
Miter is proud to be an equal opportunity employer that values diversity and rewards merit. We do not discriminate based on race, national origin, ethnicity, religion, sexual orientation, age, or other characteristics.
$70K – $90K • Offers Equity
ISO Workforce Alliance proudly announces an immediate opening for a School Credential Nurse in the Greater Forest Park Area. DETAILS: FMLA leave, 12 weeks or longer Full Time, 37.5 hours per week, 1/2 hour unpaid lunch. Benefits The precise job description...
...Valid Class A Commercial Drivers License (CDL). Drivers on this account are required... ...savings plan with company match. ~ Ten paid holidays and paid time off. ~ Company-provided... ...procedures, qualification requirements, training program, pay packages and benefits. If you...
...field programmable gate array (FPGA) technology desired Prior experience performing independent verification & validation in the nuclear industry is strongly desired Experience with system development processes in accordance with IEEE standards and NRC regulations...
...Job Title: Entry Level Marketing Analyst Who we are: GeistM is a global full-funnel performance marketing company revolutionizing customer acquisition for brands worldwide. We are experts at achieving highly profitable acquisition goals for our customers with our...
...Text the word CDL to 320.344.3883 to easily apply! Join Duininck and Experience: Opportunities to Learn, Grow, and Advance A Supportive Culture that Promotes Your Success A Family-Owned and Operated Environment Competitive Pay and Benefits The Chance to...