Job Description

s:

1. Fulfilling North American customers' order and interacting with them via phone, email or chat from the receipt of purchase order untill shipping;
2. Coordinate and communicate with the Customer Focus Team in China HQ for stock replenishment in the US local warehouse and bonded warehouse;
3. Process order into the system and prepare shipping documentation for deliveries;
4. Coordinate with internal Sales Team and Logistics Team in the USA office for smooth deliveries to the Customers;
5. Prepare invoice and follow-up on payments from the Customers;
6. Daily check on deals in Hubspot. Ensure terms and conditions in the PO match the price quotation for each THEO's deal;
7. Compile and provide timely submission of machines' passwords to the Customers;
8. Coordinate credit account application between THEO sales team and MAX China HQ;
9. Maintain and upkeep a master file on all THEO's orders;
10. Compile weekly sales revenue report and send to MAX China HQ;
11. Perform any other assignments as and when required by the Management.

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