Customer Service Rep - Topeka KS Job at Mercury Broadband, Topeka, KS

dnhUeEpDYUtpK20xenFHcUlmaG1aWlk9
  • Mercury Broadband
  • Topeka, KS

Job Description

Do you enjoy helping others? Find fulfillment in fixing the issues of troubled customers and bringing back a smile to their face and cheerfulness to their voice? Do you have a customer success first style attitude? Then our Customer Service department is the perfect opportunity for you to learn, grow, and thrive with a like-minded culture and team.

Organization: Mercury Broadband is a leading provider of high-speed Internet and digital phone service. The Company was founded in Topeka, KS, after recognizing a need for Broadband Internet access in rural America. A hybrid approach to serving these "last-mile" customers was developed by extending high capacity fiberoptic networks with the range, reliability, and flexibility of carrier-class wireless technologies. Today Mercury Broadband’s rapidly expanding network is headquartered in Kansas City and provides Internet access to communities throughout five states across the Midwest.

 

Position Summary: Mercury Broadband is looking for an energetic and positive personality to serve subscribers by providing product and service information, making recommendations, and providing technical support. This is an entry-level position, which we provide on the job training and teach the skills required to be promoted within the company.

 

Location: Topeka, Kansas

Position Type: Full-Time Shifts are 1: Sunday 8a-5pm & M-Th 9a-6p 2: Sunday 8a-5p & M-Th 7a-4p 3: Tues-Fri 7a-4p Sat 8a-5p

Compensation: $18.00/hr starting with an potential option for $18.50 on later shifts based on shift availability.

Benefits: Health, Vision, Basic Dental & Life Insurance, STD, LTD, 401k, Paid Time Off, Paid Training

 

Key Responsibilities:

  • Provide support for customer premise equipment and personal computing devices including PCs, tablets, and routers
  • Ability to analyze and diagnose Internet or computer-related technical support issues, and aid with troubleshooting and resolving these issues
  • Attract potential subscribers by professionally and accurately answering product and service inquiries
  • Make product and service recommendations based on customer needs
  • Address billing inquiries and assist subscribers with their accounts in a timely manner
  • Address customer concerns in a courteous and professional manner
  • Schedule surveys, installations, and repairs

Skills and Requirements:

  • Basic computer skills and proficiency with Microsoft Office
  • Basic understanding of command line
  • Use of PC based applications to answer sales inquiries, maintain records, diagnose basic support issues, and provide technical assistance as needed
  • Knowledge and ability to operate, configure, and assist with routers, switches, personal computers, tablets, and related peripheral devices
  • Self-Motivated with a desire to deliver exceptional and timely customer service
  • Customer service oriented and professional in appearance
  • Ability to communicate effectively, both orally and in writing

Education Requirements:

  • High School Degree or Equivalent
  • Associates Degree in PC Repair, Networking, or related field preferred
  • COMP TIA A+ Certification or equivalent preferred
  • 1-2 years Customer Service experience preferred

Mercury Broadband is committed to a diverse and inclusive workplace. Mercury is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please contact the Human Resources Department.

Compensation details: 18-18.5 Hourly Wage

PI3325f5bdeb77-30492-35640320

Job Tags

Hourly pay, Full time, Shift work, Sunday, Afternoon shift,

Similar Jobs

Fame Foundry

Junior Web Designer & Front-End Developer Job at Fame Foundry

Junior Web Designer & Front-End Developer Fame Foundry is seeking a web designer/front-end developer with a fundamental understanding of full-cycle web development to join our team. This is a telecommuting position with a salary range of $40-5... 

NYC Health + Hospitals/Correctional Health Services

Mental Health Counselor, Correctional Health Services Job at NYC Health + Hospitals/Correctional Health Services

 ...considered for mental health treatment. # May conduct psychological testing as assigned # May supervise social work interns or student volunteers as assigned. # Performs other duties as assigned by Unit Chief, Assistant Unit Chief, and/or Clinical Supervisor.... 

Your Tailor Made Senior Service

Home Health RN Job at Your Tailor Made Senior Service

 ...Registered Nurses with prior OASIS/Medicare Certified Visits for Adult home health assignments in Burleson and close surrounding areas....  ...We specialize in care for Veterans Requirements: Valid RN license in Texas OASIS/Medicare Certified Visits Experience... 

U.S. Army

Dental Assistants (68E) Job at U.S. Army

 ...Soldier into the United States Army and as a Dental Specialist (68E), you'll receive the specialized training needed to assist Army dentists in the examination and...  ...position. No experience necessary. Position is entry level. REQUIREMENTS: ~ A U.S. citizen or... 

HEARTHSTONE AT MURRAYHILL LLC

Caregiver Hearthstone at Murrayhill Job at HEARTHSTONE AT MURRAYHILL LLC

TITLE Caregiver Hearthstone at Murrayhill ABOUT THE ORGANIZATION Walter & Helen Friesen founded Hearthstone after not being able to find suitable care for his mother. Hearthstone of Beaverton was the first community built followed by Hearthstone at Murrayhill....