T About us
Radeberger Gruppe, USA is an importer of German Beers, a division of Radeberger Gruppe , the largest Brewing group in Germany. We are a fast-growing supplier, with a unique portfolio of brands from Germany (Clausthaler N/A, Radeberger Pilsner, Schöfferhofer Grapefruit). The mission of Radeberger Gruppe is to be the representative of the German Beer Culture all over the world. The Radeberger Gruppe belongs to Oetker-Gruppe which is one of the biggest family-owned FMCG companies in Germany.
About the position
We are currently seeking an experienced Customer Operations Coordinator with excellent communication and organizational skills. The position covers a wide range of responsibilities that can vary on a daily basis. You will be responsible for streamlining the processes of regional/national and international shipping and logistics with the goal of reaching our customers more efficiently. You will report to the Supply Chain Manager.
The ideal candidate will have A+ customer service skills, excellent attention to detail, and the ability to prioritize tasks.
Key Responsibilities:
· Manage and provide Warehouse and DI orders and feedback to distributors and sales
· Oversight and execution of specific customer universe (help RM’s with small distributors)
· Coordinate with key customer contacts and RGUSA sales team to update order changes as they arise
· Monitor and assess inventory levels at distributors
· Identify, quote, and book logistics lanes in order to distribute products amongst our customer network
· Support Invoicing (DI orders, WH releases, & customer orders)
· Support handling of POS-orders
· Processing of Keg Deposits/Returns
· Reporting of order status, warehouse inventory levels and replenishment needs
· Initiation of replenishment orders
· Maintenance of distributor related master Data (price, contacts, items)
· Maintenance of the Online Order System
· Support warehouse inventory reconciliation
· Support improvement projects
Qualification & Education
Compensation/Benefits
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