Customer Experience Advisor Job at (ISC)2, Alexandria, VA

dlJqeUtTYU1qT1N4emFLdEx2aHZhWmZ1S1E9PQ==
  • (ISC)2
  • Alexandria, VA

Job Description



Your Future. Secured. ISC2 is a force for good. As the world’s leading nonprofit member organization for cybersecurity professionals, our core values — Integrity, Advocacy, Commitment, Diversity, Equity & Inclusion and Excellence — drive everything we do in support of our vision of a safe and secure cyber world. Our globally recognized, award-winning portfolio of certifications provide an independent and globally recognized endorsement of cybersecurity knowledge, skills and experience for all career levels. Our charitable arm, the Center for Cyber Safety and Education, enables ISC2 and our members to serve the public by educating the most vulnerable about cyber risks and empowering access to enter and thrive in the cyber profession. Learn more at ISC2 online and connect with us on Twitter, Facebook and LinkedIn. When you join ISC2, you’ll demonstrate your commitment to an inclusive and equitable environment. Your support of the unique perspectives and experiences shared by our global cybersecurity workforce and profession will be recognized. We invite you to take an active role in helping us create a true sense of belonging across our organization — an environment of authenticity, trust, empowerment and connectedness that empowers all of our successes.

Responsibilities

  • Provide a high-quality experience to our customer at all times, through multiple communication channels achieving designated KPI’s associated with the role
  • Actively promote products and services to our customers, explaining products and making recommendations based on customer driven information
  • Actively seeks opportunities to reduce customer effort and friction to improve customer satisfaction and drive loyalty
  • Manages day to day contacts
  • Delivers accurate, professional and timely support to customers during the examination and education registration process and strive to achieve first time resolution on every contact
  • Resolve customer concerns through the case management system and create cases for each contact handled
  • Assists customers and candidates with items such as password resets; contact or profile change requests; “how-to” issues concerning website use; certification process and renewal related issues/inquires, extensions; etc
  • Processes payments for annual maintenance fees and diagnoses payment errors
  • Registers customers for seminars
  • Multitask through multiple web applications: Case Management System, Live Person Agent Desktop and IntelliVUE, etc
  • Recognize, document, and inform the regional manager regarding trends in customer correspondence
  • Escalate complex inquires / requests to subject matter experts
  • Assist CPE Auditor with non-complex audits and mass continuing professional education (CPE) credits entries
  • Demonstrates commitment to valuing diversity and contributing to an inclusive working and learning environment
  • Miscellaneous duties as assigned

Qualifications

  • Must have excellent written and verbal communication skills in English
  • Must have excellent PC skills including MS Office products (Word, Excel, Power Point, Outlook), internet and web applications/navigation
  • CRM/database applications experience a plus (i.e. Salesforce)

PI33eb4c6c4f18-30492-34628585

Job Tags

Similar Jobs

2020 Behavior, LLC

Model Job at 2020 Behavior, LLC

2020 Behavior: Where Innovation Thrives Tired of the Status Quo in ABA? At 2020 Behavior, we're not just changing the game, we're redefining excellence in Bay Area ABA services. Are you a rockstar BCBA ready to ditch the mountains of paperwork, insurance...

Health Systems Management

Social Worker Job at Health Systems Management

 ...Social Worker - Masters Degree (required) Health Systems Management, Inc. (HSM) is a full-service healthcare management...  ...organization providing a full range of development, management, and administrative services for dialysis facilities over the past 35 years in Georgia... 

U.S. Army

Military Police Officer Job at U.S. Army

As a Military Police, youll protect peoples lives and property on Army installations by enforcing military laws and regulations. Youll also control traffic, prevent crime, and respond to all emergencies. Youll conduct force protection, anti-terrorism, area security...

Tropical Smoothie Cafe

District Manager Job at Tropical Smoothie Cafe

 ...The District Manager at D2 Ventures' Tropical Smoothie Cafe provides strategic leadership, guidance, and support to Caf Managers within their assigned region to achieve short and long-term company objectives. The District Manger reports directly to the Director of D... 

Blackdog Builders, Inc.

Warehouse Coordinator Job at Blackdog Builders, Inc.

 ...people that surround you and the ethics and integrity of the company you will be joining. Here is what makes Blackdog Builders different...  ... We combine innovative design, quality products and sound construction with timely and considerate service. Integrity We treat...