Job Description

Located at the prestigious Mall of America, our inaugural location stands as a pioneering venture. Boasting a unique blend of a soft play entertainment center, inviting party rooms, and a curated retail space, we emerge as the premier destination for family entertainment, unforgettable birthday parties, and special events. At the heart of our mission is an unwavering commitment to safety and guest satisfaction.

At Cocomelon Playdate, we aspire to offer more than just an experience—we aim to create a home away from home for our guests. Our guest’s comfort and enjoyment are our top priorities, ensuring that every visit is marked by a sense of warmth and unparalleled hospitality.

What is the Role?:  We are seeking outgoing, energetic, kind, dedicated people to be our “Play Leaders” here at Cocomelon Playdate. Everyday your role could switch from leading and overseeing the experience in the family play center, co- hosting fun parties and events, working in our retail space or even working behind the scenes to help make everything happen! Your enthusiasm and commitment to providing a memorable guest experience is your main objective. You must love spending time around young children and families helping to create the best time ever!

Guest Experience:

• You are the leader of fun! Your goal everyday is to create the best experience for our young guests and their families, in Cocomelon land there is no such thing as a bad day! 
• Inspiring your team as a Play Leader 
• Contributes in creating an inclusive, respectful, positive workplace 
• Open to specialized mascot training and the opportunity to perform as CoComelon character with increased hourly payrate

Operations & Visuals:

• Retail Store services: guest service, operations, store visuals, inventory, loss prevention, register functions, opening and closing procedures
• Play Center services: high level of guest experience expectations, safety and health procedures, ticketing assistance, consistent performance, party and event participation, inventory and supplies replenishment, register functions

Communication: 

• Excellent verbal and written communication skills
• Is open to feedback and is comfortable giving feedback when necessary
• Welcome and help to train new members of the team 
• Alerting management to health and safety concerns 
• Collaborate with team members through games, activities, contests

Requirements: 

• 1 year of experience in one or more of the following fields: retail, hospitality, family entertainment centers. 
• Must be 18 years of age or older and can lawfully work in the United States.
• High School Diploma is required
• Flexible schedule available to work evenings, weekends and holidays
• Passionate about working with young children and their families, making every minute count. 
• Solution oriented 
• Positive, enthusiastic attitude 
• Must be able to lift or carry items weighing between 0-50 pounds 
• Must be able to stand, bend, kneel, reach, push/pull, walk, and squat during scheduled shifts. 
• Bi-lingual is a plus 
• Consent to a background check after job offer is extended
• Authorized to work in the US

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