Client Support Professional - Travel Agent Job at Kirsten and Associates, Houston, TX

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  • Kirsten and Associates
  • Houston, TX

Job Description

This is a remote position.

About the Client

The World s Most Popular Cruise Line® with 25 ships operating 3 to 16day voyages to The Bahamas Caribbean Europe Mexican Riviera Alaska Hawaii Canada New England Bermuda Australia New Zealand and the Pacific Islands.

What to Expect

Here is the scope of services and the kinds of tasks one can expect to handle on a daily basis for Carnival Customer Service Program:

Serve on the front lines of the guest and Travel Agent partner s experience

Interact with guests and Travel Agent partners via phone; focusing on questions related to Carnival cruises destinations ship amenities and many other precruiserelated items

Provide consistent highquality support to all guests and Travel Agent partners

Research navigate and locate answers to guests and Travel Agent partners questions and concerns

Leverage Cruise Line website internal webbased knowledge service system tools and other resources to independently respond to inquiries

Document all calls detailed resolution and followup to actions



Requirements

Required Accessories

USB headset only

Noise cancelling recommended

Telephone & Internet Connection

VoIP Telephone Service

Wired Internet

Capabilities of Top Performing Service Partners for this Program

Outstanding problemsolving skills

Agents will need to have sales ability able to multitask and take quick notes and have a knowledge of geography.

Displays patience empathy an ability to manage stress the ability to work under pressure

Skilled and efficient in writing and verbal communication

Provides knowledgeable friendly and eloquent customer service



Benefits

Affordable PPO Healthcare and Dental Options Available


Job Tags

Remote job,

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