Business Analyst with Salesforce Job at Infosys, Hartford, CT

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  • Infosys
  • Hartford, CT

Job Description

Role : Salesforce Business Analyst with Healthcare

Location: Hartford, CT, Raleigh, NC, Richardson, TX

Duration : Fulltime

Job Description:

  • Salesforce Contact center experience (certification preferred on Service cloud and sales cloud)
  • Healthcare domain experience
  • Drive workshops/discovery sessions with business broader stakeholder group – understand requirements and ability to recommend salesforce OOTB solutions
  • Draft Features and user stories along with any mock ups and groom them with business product owner, architects and developers – with minimal rework/back-and-forth. Requires experience in writing user stories/specs without ambiguity
  • Demo salesforce solutions to the Business group
  • Guide developers, perform BA equivalent testing, Support QA, UAT, Training, support users – post-go-live
  • Ability to triage basic salesforce issues during various testing cycles (need not code, but experience on configuration)
  • Work on global delivery/onsite-offshore model
  • Experience working in agile programs – works across squads/scrums. Familiar with tools like Jira, service now
  • Communication and collaboration skills – work across teams – Infosys, client, other partners - to resolve cross track issues
  • Lead/Anchor for ongoing opportunities/proposals

Job Tags

Full time, Offshore,

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