Job Description
ASP Manager
Salary: $120,000-140,000/yr
Region: Bay Area, Hybrid Remote
Blackstone Consulting, Inc. is seeking an ASP Manager for their Healthcare Security Client in California.
LOCATION: This position will oversee multiple Protection Security Supervisors (PSS) at multiple locations and will be expected to travel 60% in the Bay Arera area as required by the company and client.
Please apply here:
BCI seeks a dedicated and passionate Advanced Security Program Manager to serve as an integral part of the security and care delivery team for a leading healthcare provider.
The Advanced Security Program Manager is a mid-level position. This role is responsible for overseeing and managing Protective Security Supervisors (PSS) for the Advanced Security Program for a large healthcare security portfolio while establishing a comprehensive security program to safeguard the people, property, assets and interests of the client. Their primary role is to manage day-to-day operations efficiently and effectively, invest and develop a high performing team, and to achieve service and profitability objectives.
The Manager will be asked to work in a complex environment using his/her relationships building skills, strategic thinking, facilitation, and project execution skills to drive vision, strategy, and results for day-to-day operations and improvement strategies within their assigned area.
Responsibilities/Duties:
Oversee and Invest in the Development of Contract Security Personnel
- Oversees and assists in directing the implementation of new training development programs
- Oversees the PSSs to ensure the implementation of training for contract staff is carried out efficiently and effectively
- Mentors and develops future leaders with a mind to providing appropriate succession planning for the area
- Identifies and implements successful programs to develop managerial staff and contract employees
- Enhance managerial and contract staff skill sets through training to ensure the program meets or exceeds the Advanced Security Practices specific to: Compliance, Orders Policy and Training, Advanced Security Operations, Leadership and Accountability, and Technical Security Systems
- Oversees and approves disciplinary matters at the sites to ensure that the outcome is appropriately investigated to a high level and managed in partnership with the appropriate HR teams
- Develops strategies with the PSSs to address workforce management gaps and deficiencies to the master schedules
Stakeholder Management & Liaison
- Partners closely with the customer to guide program development
- Partner with Security Managers and customer leaders to ensure timely notification and escalation of adverse events
- Ensures the delivery of high-quality customer service through regular contact with customers; evaluates service quality and initiates corrective action as necessary
- Meets regularly with client representatives for security program status updates and addresses any actual or potential problems; supports client temporary start-ups
- Oversees account management and ensures appropriate staffing to include management level representation
- Acts as an escalation point for internal concerns and/or service contract decisions
- Shares the security story – highlights key wins and promotes excellent work
Strategy & Planning
- Sets operational targets aligned to company goals and objectives
- Develops and implements strategies, procedures, and business plans to enhance contract performance based on the Advanced Security Practices
- Partner with customer for security planning, program assessments and surveys with Security Managers and customer
- Provides Subject Matter Expert (SME) oversite and review of post orders and policies developed for the Advanced Security Program in partnership with the customer
- Provides leadership, consultation, and execution for major field initiatives
- Drives continuous improvement with security teams to ensure an evolving team that meets customer expectations and the changing security landscape
Contract & Regulatory Compliance
- Ensures that security site management maintains the regulatory compliance program at 95% or better
- Ensures proper staffing requirements are met in line with the master schedule
- Oversees PSS training and performance to ensure practices meets standards set forth by the regulatory agencies (TJC, CDPH, CMS etc.)
- Works closely with hiring teams to ensure that hiring of officers ensures quality candidates and meets the standards for regulatory compliance
Financial Review, Authorization and Company Performance
- Analyzes operational and financial indicators to continuously improve performance; ensures positive financial operations within area accountability.
- Authorizes appropriate expenditures including equipment, supplies, and vehicles; ensures vehicles are properly maintained and administers driver training; ensures adequate inventory of uniforms, etc. maintains and submits payroll records and other required information
- Authorizes spend for direct hires utilizing BCI's Concur system
Required Skills
- Ability to interact with customers, employees and third parties that reflects highly on organization
- Excellent written and verbal communication skills
- Dedication to high quality customer service
- Experience with managing budgets
- Strong knowledge of healthcare environment and ability to interact with key stakeholders in high stress situations
- Business acumen
- Experience in planning, organizing, and enforcing security systems
- Security Risk Assessments
- Ability to quickly adapt and mobilize change across the organization
- Ability to consult on security operations
- Ability to think critically and use data to influence change
- Experience working in a unionized environment
Required Experience
- 5 -10 years of law enforcement.
- 3 years of relevant experience in a management capacity at the rank of Lieutenant or above, or the equivalent.
Core Competencies:
- Security Basics: Ability to learn, retain and perform basic healthcare security functions;
- Risk Management: Ability to identify, educate, manage, and report security risks impacting service delivery;
- Communication: Ability to listen, share, modify information and effectively communicate amongst different stakeholder groups and in varying departments;
- Service Delivery: Ability to consistently demonstrate professional behavior that is responsive to the needs of the client;
- Leadership: Ability to motivate, inspire, and influence others.
Minimum Qualifications at Entry:
- Be 18 years of age and possess a high school diploma or GED
- Have a reliable and functional means of communication (i.e., cell phone)
- The legal right to work in the United States
- Possess a valid government-issued driver’s license
- Active state-issued guard card
Company benefits include – see all the details at
- Medical Insurance - The Kaiser HMO plan has a $0 annual deductible & an out-of-pocket max of $1,500/$3,000 (CA Kaiser Medical Plan) with a co-pay of $10 Primary Doctor and $10 for Specialist per visit.
- Vision Insurance - Vision care plan option through Guardian for employees and eligible dependents.
- Dental Insurance - PPO dental plan option through Guardian for employees and eligible dependents.
- Retirement & 401(k) - Retirement benefits are available for purchase through Empower. Employees are eligible to enroll in a 401(k) savings plan if they have been an employee for at least 6 months and are 18+ years old.
- Short-Term & Long-Term Disability Insurance - BCI offers Short-Term and Long-Term Disability coverage for employees to purchase through Guardian.
- Employee Assistance Program - Through Guardian’s WorkLifeMatters program. 100% paid by BCI.
- Voluntary Life and AD&D Insurance - Employees have the opportunity to purchase voluntary life and AD&D insurance coverage for themselves and eligible dependents through Guardian.
- Supplemental Insurance - Employees have the opportunity to purchase Accident and/or Critical Illness supplemental insurance through Guardian.
- Additional Benefits - Pet insurance can be purchased through Nationwide. Employees are eligible to enroll in several disability supplemental, and life plans offered by Aflac and TransAmerica.
- Annual Raises - wage increase every January
- Paid Time Off
- Recognition Programs
- Training & Career Development
- Employee Resources Group - Women in Healthcare Security Network provides scholarships, mentorship, and other great programs
EOE/M/F/D/V/SO
PPO-12867 CALBSIS License
Job Tags
Contract work, Temporary work, Remote job,